The Bristol IT Support Specialist
Computer and communications systems are crucial business assets. Downtime can be very expensive, and loss of data can be terminal. That's why it's important to make sure your IT systems are running smoothly and safely. And if things go wrong, you need them fixed quickly and effectively so that the impact on your business is kept to a minimum.
- We provide simple contracts tailored to your requirements, covering all aspects of your IT system from desktop systems and servers to laptops smartphones and tablets.
- Working closely with your business our engineers offer a level of service normally found only with in-house support. Using remote desktop software our team can monitor your mission critical systems and provide proactive support. Day to day user queries are often solved within minutes using our remote service, helping to maximise your business productivity.
- Beyond this we offer additional services including consultancy and development, within the scope of our service contracts we can provide assistance and advice covering all aspects of your systems and services along with providing solutions to your on-going business needs.
- Our service contracts are available on a pay-as-you-go no fix no fee basis or a fixed monthly charge with unlimited queries.
- We offer support for Microsoft products and services including Windows 8, Apple products including iPhone and iPad, Linux, Ubuntu, networking equipment including Cisco, D-Link, Netgear, Draytek and HP.
- Our professional experienced support service is based in Bristol, we do not have call centres we have trained engineers only. We do not have hold queues or automatic telephone systems.
'Unlimited Support' - Fixed Monthly Support Service charges
- Server Support £22.50 per month.
- PC Support £18.00 per month.
- Laptop Support £18.00 per month.
- Router/Firewall Support £11.00 per month.
- Printer Support £4.00 per month per device.
- Network Equipment including routers, switches, wifi access points £3.00 per month per device.
- Pro-active Site Support 247 server & network monitoring £100.00 per month.
'Pay as you go' - No Fix No Fee - Support Service charges
- Remote Support £35.00 per hour, minimum 30 mins.
- On-Site Bristol IT Support £55.00 per hour, minimum 1 hour, then 30 min intervals.
- Out of Hours On-Site Support £75.00 per hour, minimum 1 hour.
- Out of Hours Remote Support £55.00 per hour, minimum 1 hour.
For further information, please contact our team, we will be happy to help.