IT Support - Overview and prices
Computer and communications systems are crucial business assets. Downtime can be very expensive, and loss of data can be terminal. That's why it's important to make sure your IT systems are running smoothly and safely. And if things go wrong, you need them fixed quickly and effectively so that the impact on your business is kept to a minimum.
- We provide support contracts tailored to your requirements, covering all aspects of your IT system from desktop systems and servers to laptops and PDA's.
- Working closely with your business our engineers offer a level of support normally found only with in-house support. Using remote support software our engineers can monitor your mission critical systems and provide proactive support. Day to day support queries are often solved within minutes using this remote support service, helping to maximise your business productivity.
- Support customers are given access to our online helpdesk software, offering information, FAQ's and fault reporting systems. This software is used to produce reports helping to highlight problem areas in need of further attention or perhaps training requirements.
- Beyond this support we offer additional services including consultancy and development, within the scope of our support contracts we can provide assistance and advice covering all aspects of your systems and services.
- Our support contracts are available on a pay-as-you-go no fix no fee basis or a fixed monthly charge with unlimited queries.
- We offer support with all Microsoft products and services, Linux, Ubuntu, all networking equipment including Cisco, Netgear and HP, all PCs, PDAs, iPhone and Blackberry.
- Our professional experienced support service is based in the UK, we do not have call centres we have trained engineers only. We do not have hold queues or automatic telephone systems.
Fixed Monthly Support Service charges - Feb 2009
- Server Support £20.00 per month.
- PC Support £15.00 per month.
- Laptop Support £15.00 per month.
- Router/Firewall Support £10.00 per month.
- Printer Support £3.00 per month.
- Network Switch / Wifi Support £3.00 per month.
- Pro-active Site Support 247 server & network monitoring £100.00 per month.
'Pay as you go' - No Fix No Fee - Support Service charges - Feb 2009
- Remote Support £35.00 per hour, minimum 30 mins.
- On-Site Support £55.00 per hour, minimum 1 hour, then 30 min intervals.
- Out of Hours On-Site Support £75.00 per hour, minimum 1 hour.
- Out of Hours Remote Support £55.00 per hour, minimum 1 hour.
For further information, please contact our team, we will be happy to help.